Returns

Returns and refunds

Draft policy, not yet in force.

Today every order is placed on the Amazon listing linked from the product page, and it is returned through Amazon under their terms. The terms below cover orders placed on this site, which is not open yet.

If it is not right, you get your money back

Food is not something you can inspect before you open it. If a pack is not what you expected, tell us and we refund it.

Email hello@thegranolabakery.com with your order number and say what went wrong. We will not put you through a form.

Keep the food

On lower-priced items we refund you and ask you to keep the pack. Shipping an opened bag of granola back across the country costs more than the granola and helps nobody, so we do not ask for it.

On higher-priced orders we may ask for the item back, and we pay the return postage when we do.

What we cannot take back

We cannot resell food that has left our fulfilment network, so nothing returned to us goes back on the shelf. That is why the answer is usually a refund rather than an exchange.

Wholesale orders

Case orders are quoted individually and their terms are set in the quote.

Questions about any of this go to hello@thegranolabakery.com.